 | What is Ariantel's "Direct Line" or Virtual Number service?
A Direct Line is a number that you can have in Tehran that will be forwarded to your destination where ever you are in the world. Therefore, your friends and family in Iran can call you locally and free.
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| | When someone in Iran calls my "Direct Line", do they get charged too?
No. Your "Direct Line" acts like a typical North American 1-800 number or European "Free Phone" number where as a caller will not be charged by calling that number if they live in Tehran. If your callers are calling from a different city in Iran, they will pay inter-city charges to call Tehran.
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| | Are there any hidden fees? Do I have to sign a contract?
Absolutely not. Thisis a month-to-month service and you can cancel at anytime by calling us 1 week in advance.
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| | Do I have to change my current long distance provider?
No. Your "Direct Line" acts as an incoming call, therefore there is no need for you to change or cancel your current long distance service.
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| | What is your 1 week money back guarantee?
We are so confident in our service that's why we have a one-week money back guarantee. During your first week, if for any reason you do not wish to use our services, we simply refund your full amount, no questions asked.
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| | Does my "Direct Line" support call waiting?
Yes. When you are talking on your Direct line, if another person calls that number, the call will come directly over to you, therefore your callers will never hear a busy signal.
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| | What happens if I don't use all my minutes in one month?
All un-used minutes will roll-over to the next month.
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| | Do you charge any setup fees, upfront fees, admin. fees, cancellation fees?
Absolutely not. What you see on this website is what you will get charged.
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| | My mother lives in Iran and she is old, would it be difficult for her to dial?
No. Our service makes it much eastier for her to call you than if she was to use an ordinary calling card. She simply dials your Direct Line (a number in Tehran which we will assign you) and she will automatically be connected to you, As if you are living in Tehran.
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| | I have family living in the city of Shiraz, can they also dial my Direct Line?
Yes. At this time we only provide numbers in the city of Tehran. Your family can call your Iran Toll Free number from Shiraz, but at this time they will have to pay inter-city charges to their phone company. For now it is free for callers from Tehran. We will be providing numbers in other cities in the near future.
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| | Where can I get more information about this direct line?
You can call 1-888-781-8974 between 9am-9pm weekdays and 11am-6pm on Saturdays (Eastern Standard Time)
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